Katherine Gustafson

Dallas-based Southwest Airlines experienced a significant operating challenge during the 2022 Christmas holiday, resulting in cancelations and delays that inconvenienced many of the company’s travelers. The first order of business was refunding travelers’ tickets purchased with cash.

The Visa Global Urban Mobility team is enabling cities to charge and collect fares by delivering a seamless way to pay for travel that is fast, easy, and secure. Riders can plan and pay for travel on an app and can tap to pay on all modes of transport using a contactless card.

A former Marine who rowed across the Atlantic to raise money to provide service dogs for veterans is now tackling the Pacific. Paul Lore, 61, who served in the Marines for eight years in the 1980s before spending 30 years as an air traffic controller, set off from Monterey, California, on June 12 and is due to reach Hanalei Bay in Hawaii in late July after rowing some 2,800 miles.

By offering logistical assistance, technical resources, and teams of volunteers, Amazon is committed to providing post-disaster relief in areas where customers and employees live and work.

Food writer Mark Bittman doesn't see himself as part of a vanguard in publishing, even though his newest work, Cooking Solves Everything, will be reserved for e-readers and iPads only.

When American University (AU) in Washington, DC, set out to reach carbon neutrality by 2020, the orchestrators of this ambitious goal never imagined the school would be able to do it a full two years ahead of time. But positive action tends to build on itself. And with enthusiastic students and committed staff leading and supporting the effort, the institution reached its goal in 2018.

Feel the pressure? That’s the corporate legal department being squeezed on all sides. These teams are facing exposure to greater legal risks, more complex matters, and more global matters than ever before — with flat budgets. Legal departments must become more effective managers of their budget and staff time, which requires robust data, useful metrics, and effective analysis.

Some five years after talent intelligence platforms broke onto the HR scene, AI is transforming these systems in ways that promise to revolutionize the recruitment industry.

A growing network of programs is teaching kids how to understand and express their emotions. Among their results: decreased aggression and violence.

This report, a collaboration between Skift and the Singapore Tourism Board, discusses how travel is shifting toward emphasizing meaning, purpose, and personal fulfillment.

When Jack Lamb was in third grade, his teacher asked the class to write down what they wanted to be when they grew up. “World’s youngest CEO,” Lamb wrote.
His mother still has the card in a box , and Lamb can’t help but marvel at how things turned out so much like he thought, and also how differently.
When Lamb graduated from Claremont McKenna College, his future seemed assured—and predictable. He had a job lined up doing marketing for Microsoft MSFT +1.13%
’s Xbox team. Primed to move back t...

AI has been integrated in HR functions for over a decade. But the advent of generative AI has given some pause. Here's how to get started.

As the craft beer movement matures and beer drinkers become increasingly open to new flavors, sour beer comes into its own.

This is part of a series we’re writing about branding for startups. Basecamp, maker of project management and team communications software, is a company that does things differently...

A fascinating exploration of America's food innovators, that gives us hopeful alternatives to the industrial food system. Change Comes to Dinner takes readers into the farms, markets, organizations, businesses and institutions across America that are pushing for a more sustainable food system in America.